Job Description

Position: Scheduling Officer

Issued: April 30, 2024
POSITION SUMMARY
The Full-Time EMT / Scheduling Officer position is an at-will, hourly position, with 36 guaranteed minimum hours per week. This position's primary responsibility is that of an on-the-ambulance EMT, with a secondary responsibility of Scheduling.. In addition to these responsibilities, the Full-Time EMT / Scheduling Officer may have duties and chores including but not limited to restocking of ambulances, washing and general cleaning duties of the Station assigned, and other duties as assigned by the Deputy Chief or Chief.

As part of EMT duties, the Full-Time EMT is responsible for the provision of pre-hospital patient care in accordance with NJAC 8:40 and NJAC 8:40A, and shall be responsible for the safe operation of all SBES and/or contracted vehicles in accordance with current New Jersey motor vehicle code. Position requires thirty-six (36) hours of schedule availability per week. 

​REPORTS TO
Chief

QUALIFICATIONS
  • High school graduate or GED
  • Must be at least twenty-one (21) years of age
  • Minimum of two years experience as a certified EMT working in a 9-1-1 system
  • Must have previous experience with electronic patient care reporting systems, particularly EMS Charts
  • Must possess basic computer skills
  • Must be able to multitask
  • Must have a general knowledge of EMS vehicles and associated equipment
  • Ability to manage online scheduling software, such as iOps360 and email systems such as Gmail

LICENSURE/CERTIFICATION:
  • Certification by the State of New Jersey (or NJ Office of EMS [NJOEMS]-approved equivalent) as an Emergency Medical Technician
  • Valid motor vehicle operator’s license that is not under suspension or revocation
  • Cardiopulmonary Resuscitation certification by a NJOEMS-approved accrediting agency
  • Current NIMS/ICS 100 and 200
  • Current NIMS IS-700 and I-800
  • Pre-Hospital Trauma Life Support (PHTLS) or International Trauma Life Support (ITLS) certification
  • Pediatric Education for Prehospital Professionals (PEPP) or equivalent
  • HAZ-MAT Awareness and Operations
  • Documented completion of Coaching the Emergency Vehicle Operator (CEVO) - Ambulance, Emergency Vehicle Operations Course (EVOC) or approved equivalent.
  • Awareness Level training in: Vehicle, Confined Space, Collapse, Trench, Rope, Water, and Ice Rescue (Preferred)
  • NJ Certified Firefighter 1 (Preferred) 

DUTIES AND RESPONSIBILITIES:- Full-Time EMT
  • Reports to work on time and ready to respond to calls
  • Checks ambulance and ensures readiness for emergency response
  • Safely responds to emergency calls for assistance
  • Ensures the safety of the scene before entering
  • The EMT determines the nature and extent of illness or injury and establishes priority for required emergency care. The EMT renders appropriate emergency medical and/or trauma care
  • Proper patient packaging and transfer to ambulance
  • Safely transports patient and crew to the receiving facility
  • Provides verbal report to receiving facility staff
  • Records the assessment and emergency medical care of the patient at the emergency scene and in transit utilizing written and/or electronic patient care report
  • Collects medical insurance information from patient or receiving facility
  • After each call clean and restock the ambulance
  • Performs routine station maintenance according to schedule
  • Maintains a daily log of all duties performed
  • Acts in a professional manner and uses good judgment in carrying out all job responsibilities
  • Follows proper chain of command for conflict resolution
  • Any other duties as assigned by a supervisor/ line officer

DUTIES AND RESPONSIBILITIES:- Scheduling Officer
  • Manage the scheduling of EMS/Rescue personnel for shifts and assignments
  • Coordinate with employees to ensure adequate coverage for all shifts
  • Maintain accurate records of staff schedules and availability
  • Respond promptly to scheduling requests and changes
  • Collaborate with management to optimize scheduling efficiency.
  • Communicate effectively with staff regarding schedule updates and changes
  • Address scheduling conflicts and resolve them promptly
  • Utilize scheduling software (iOps360) or tools to streamline the scheduling process
  • Monitor overtime and ensure compliance with labor laws and regulations
  • Report scheduling statistics monthly, or as requested by the Chiefs, to the Executive Board
  • Assist in the recruitment and onboarding process for new staff members

​PHYSICAL REQUIREMENTS:
  • Aptitudes required for work of this nature are good physical stamina, endurance, and body condition which would not be adversely affected by lifting, carrying, and balancing at times, patients in excess of 125 pounds (250, with assistance)
  • Ability to work twelve (12) hour continuous shifts
  • Motor coordination is necessary for the well-being of the patient, the EMT, and co-worker over uneven terrain

ADDITIONAL REQUIREMENTS:
  • Able to work a pitman schedule from approximately 0600 –1800 hours on a scheduled basis
  • Must be able to read, speak, and write English sufficiently to perform duties
  • Thorough knowledge of medical and trauma assessments, as well as appropriate BLS treatment protocols
  • Ability to work effectively with supervisors, co-workers, other emergency service personnel, and hospital staff
  • Must have excellent verbal and written communication skills

SALARY RANGE:
  • Stipend per current SBES policy

​BENEFITS:
  • Holiday pay as per SBES policy
  • Paid Time Off (PTO) as per SBES policy
  • Training opportunities as per SBES policy
  • NJ Paid Sick Leave based on current SBES policy 
  • Health Benefits as per SBES policy
  • Term Life Insurance per SBES policy
  • Training Opportunities as per current SBES policy
  • Tuition Reimbursement as per SBES policy
  • Uniforms supplied as per SBES policy
  • 401k Retirement Program with up to 3% match per current SBES policy